Tech Tips and "How To" Instructions

Many of the problems encountered by people while using their computers and while online could be avoided. Our goal at GopherGeek is to educate our customers so they encounter less problems and thus need fewer repairs.

We strive to give our customers the information, education and support needed to understand and use their computers. Here on this page we will try and answer some of the commonly asked questions and address some common issues and concerns.

If you would like a question posted and/or answered please let us know what it is.



What is AVG Cloud Care?
Posted on May, 12 2014

AVG Cloud Care is Anti-Virus Protection and Internet Security combined with Remote IT Support. What can AVG Cloud Care do for You?

AVG Cloud Care allows us at GopherGeek to remotely log into your computer from our office and render assistance to you with issues such as software update questions i.e. Windows Updates, Adobe Flash Updates, Java Updates etc. We can also assist with virus and malware removal. With the ability to perform these tasks remotely, you, the customer, don't have to unhook and transport your computer to our shop or pay for a service call. (Shop Labor Rates Apply. High speed internet is required.)

What AVG Cloud Care can do for You:

DETECTS AND STOPS VIRUSES, THREATS AND MALWARE Great easy to use protection everyone needs Our job is to stop viruses before they even get to your PC. We check your files before you open them, your Facebook links before you click, your email before it gets to you and your websites before you visit them. You get: AntiVirus, AntiMalware (AVG Resident Shield), AVG Anti-Rootkit, AVG Email Scanner, AVG Protective Cloud Technology, AVG Community Protection Network, AVG LinkScanner® Surf-Shield, AVG Social Networking Protection.

PREVENTS ONLINE SPAM AND SCAMMERS Ultimate protection that reduces the risk of you falling prey to online scams We all know who we want to see in our inbox. We keep a look out for those unwelcome visitors who might be phishing or pulling a scam so you can focus on the visitors you do want to see. You get: AVG Anti-Spam

STOPS UNSECURE LINKS AND FILES Advanced protection that allows you to share files safely There are times when it's good to get things we're not expecting and times when it's not. We check files before you download and share them even when you're instant messaging to make sure they're safe You get: AVG Online Shield™

LEAVES NO TRACE OF YOUR DELETED FILES Permanently delete your most sensitive information Hitting the delete button doesn't always give you that complete peace of mind. Using File Shredder will. You get: File Shredder

HELPS KEEP YOUR PRIVATE FILES SAFE Encrypt and store your files for added privacy Having that extra level of security to keep your private information away from prying eyes gives you that added peace of mind. You get: Data Safe

PREVENTS SPYING AND DATA THEFT The basic tools you must have to control who is able to see and use what you do online Your privacy is important. Whether it's your identity or knowing who is tracking your data and what they might do with it. Whichever one it is, we've got it covered. You get: AVG Do Not Track, AVG Identity Protection™, Anti-Spyware, AVG WiFi Guard

How do I copy and Paste?
Posted on May, 07 2014

1. Open the source file you would like to copy from (i.e. your word document, PDF file or a web page).

2. Open the destination file (i.e. your blank e-mail or a blank word document etc.).

3. On the source file or document position the mouse pointer or cursor at the beginning or the end of the text to be copied. Left click and hold. While holding the left mouse button drag and highlight the text to be copied.

4. Release the left mouse button. Right click on the highlighted area and a box will open. In this box choose the "Copy" option. NOTE: If you choose the "Cut" option you will move the content to the other document instead of copying it.

5. Right click on the destination file or document. In the box that opens choose the "Paste" option and the content you wanted to copy and paste should appear for you.

Facebook Safety Tip #1:
Posted on May, 07 2014

What color are You? What is Your Nickname? What celebrity are You? What state are You? Have you seen Apps like these on Facebook? Have You used them? Apps like these are very common on Facebook and other Social Media sites. This type of App seems like harmless fun and just entertainment, but are they really?

These types of Apps are used for "Phishing". "Phishing" is when someone asks seemingly innocent questions sometimes for fun, as in the Apps mentioned above, to get personal information from you. The best thing you can do to protect your personal identity and safety is not to use Apps that ask for any type personal information.

Am I Infected?
Posted on May, 07 2014

Just about half of all PC's in the world are infected with some type of malware. Whether it's a virus or spyware, one in every two computers has an infection. People often think that only people who download adult content or pirate media (stealing movies, songs or software) will get infected.

The truth is that many computers are infected — often without the users even knowing. One of the biggest symptoms is a slow computer, but sometimes you may not even notice at all until major damage has been done.

As mentioned above Computer Viruses and Malware can cause your computer to run slowly. The computer can also react unpredictably, crash and be unbootable. Computer Viruses and Malware can also change the home page for your internet browser and redirect you to internet pages of their choice instead of the page you wanted.

If your computer is showing any of these signs it should be checked for infections.

Make sure that "App" is legitimate:
Posted on May, 08 2014

Apps are everywhere. You name it, there's an app for it. The Google Play store has nearly 1 million apps, more than you could ever need! Follow Omri Sigelman's five tips to ensure that the apps you download are genuine here. Five ways to make sure your Android apps are the real thing.

AVG offers many products to help protect you while online. One of these is FREE Anti-Virus protection for your Android, Windows and iOS devices. You can get protection here; Mobile Device Protection

Android devices need protection too!
Posted on May, 08 2014

Check out these great tips for keeping your Android phone safe!

Have you ever wondered what steps you can take to help keep malware off your Android devices, beyond installing AVG Antivirus for Android? These tips will give you a strong start! The New York Times

Watch Out for Fake "Tech Support" Scams!
Posted on June, 02 2014

Tech Support for any company will not contact you unless you have contacted them first. Beware of this scam intended to get your personal information.

Many members of the AVG Community have reported being contacted by scammers who were posing as tech support representatives of legitimate companies.

Remember, no one will contact you about a problem with your computer that you don't already know about. If you encounter a phone call or email like this, it is a scam.

7 Ways to Spot a Phishing Scam
Posted on Aug, 19 2014

It's early in the morning, and you've just made a cup of coffee. You're checking your email when you see one from PayPal, informing you there is an issue with your account and to 'click here' to verify your account. The email even features the official PayPal logo.

Because it's early and your coffee hasn't kicked in yet, you might think the email is legitimate and click the embedded link or attach........

What is BrowserSafeguard and Where Did It Come From?
Posted on April, 14 2015

BrowserSafeguard.exe is typically added when you install some other free software (video recording/streaming, download-managers, Driver Updaters or PDF creators) that had bundled into their installation this program. Very often users have no idea where it came from, so it's not surprising at all that most of them assume that BrowserSafeguard.exe is a virus. This program is also bundled within the custom installer on many reputable download sites, so if you have downloaded software from these websites, chances are that BrowserSafeguard.exe was installed during the software setup process. BrowserSafeguard.exe it's technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a "PUP," or potentially unwanted program.

Once installed, BrowserSafeguard.exe will change the default search engine and home pages in all major web browsers, and if you try to revert to their default settings, this program will not allow you to perform these changes.

BrowserSafeguard.exe is bundled within the installer of many toolbars, adware and other potentially unwanted programs, with the sole purpose of making the removal process of these programs more difficult.

Some examples of infections that will install the BrowserSafeguard.exe program are: Delta toolbar, MixiDJ toolbar, Search-Results toolbar, Claro-Search toolbar, DealPly, WebCake, SelectionLinks and many more programs.

Various antivirus engines detected the program and its executable as malware:

  • Avast! Win32:IBryte-BP [PUP]
  • Symantec WS.Reputation.1
  • Trend Micro TROJ_GEN.F47V0910

You should always pay attention when installing software because often, a software installer includes optional installs, such as this BrowserSafeguard.exe hijacker. Be very careful what you agree to install.

Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don't trust.

Should I Upgrade to Windows 10?
Posted on August, 08 2015

Now that Windows 10 has been released do you want to immediately install the upgrade on your computer? If you use your computer for your business or business records, household finances, personal taxes or schooling you may want to wait. Why? During the upgrade process there are a few things that can go wrong.

If the upgrade process is interrupted for any reason the installer will try to revert to the previous version of Windows. If this happens to be unsuccessful you could risk losing all your records and data.

Another issue is whether or not your existing software will be compatible with the new Windows 10 Operating System. With any new operating system "Roll Out" there are issues and glitches that were not expected or anticipated and it takes weeks and sometimes months to get these worked out. If you are using Windows 7 or Windows 8.1 and it's working well for you, you may want to wait a little while and let Microsoft get any bugs out and then upgrade.

If you feel the need to install the Windows 10 Upgrade at this time we at GopherGeek Computer we can help make the Windows 10 upgrade process less daunting.

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